Frequently Asked Questions
Everything you need to know about your next exclusive hat drop.
How do exclusive hat drops work?
Our exclusive drops feature limited-edition designs that are released at specific times. Once a style sells out, it is rarely restocked, so we recommend being ready at the exact launch time.
When will my order ship?
Standard orders typically process within 1-2 business days. During high-volume drop events, please allow up to 5 business days for tracking information to be updated.
What is your return policy on limited releases?
We accept returns within 30 days of purchase, provided the hat is unworn, has all original tags attached, and is in its original packaging. Please note that some 'Final Sale' drops may be ineligible for return.
How do I ensure I get the right size?
We provide a comprehensive sizing chart for all fitted, snapback, and strapback hats. We recommend measuring the circumference of your head just above the ears for the most accurate fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna and Afterpay.